This Privacy Policy (“Policy”) explains how WANDERCRAFT LTD Ltd (“Company”, “we”, “our”, or “us”) collects, processes, stores, transfers, discloses, and otherwise uses personal data obtained through the website located at https://craftwander.com (the “Website”), related communication channels, enquiry forms, and consultancy/intermediary services provided by the Company.
The Company operates as an independent travel consultancy and intermediary business assisting clients with identifying, sourcing, connecting with, and communicating with third-party travel service providers.
The Company is committed to protecting personal data in accordance with the United Kingdom General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (“PECR”), and other applicable laws relating to privacy and data protection.
1. DATA CONTROLLER
WANDERCRAFT LTD Ltd is the data controller responsible for personal data processed under this Policy.
Company Number: 16450848
Registered in England and Wales.
Registered Office: 50 Princes Street, Ipswich, Suffolk, United Kingdom, IP1 1RJ
Email: contact@craftwander.com
2. INFORMATION WE COLLECT
The Company may collect and process the following categories of personal data:
- full name;
- email address;
- telephone number;
- travel preferences;
- destination interests;
- accommodation preferences;
- budget information voluntarily provided by users;
- travel enquiry information;
- communication records;
- IP address;
- browser and device information;
- website usage information;
- analytics and tracking data;
- marketing preferences.
The Company collects only information reasonably necessary for the purposes described in this Policy.
3. HOW WE COLLECT INFORMATION
Information may be collected through:
- website enquiry forms;
- direct communications;
- consultation requests;
- newsletter subscriptions;
- analytics tools;
- cookies and tracking technologies;
- advertising and marketing platforms.
4. PURPOSES OF PROCESSING
The Company may process personal data for the following purposes:
- responding to travel-related enquiries;
- providing travel consultancy and intermediary services;
- identifying and sourcing third-party travel providers;
- facilitating communication between users and third-party suppliers;
- improving website functionality and user experience;
- conducting analytics and marketing activities;
- sending newsletters and promotional communications;
- maintaining internal records;
- complying with legal obligations;
- protecting the security and integrity of the Website and business operations.
5. LEGAL BASIS FOR PROCESSING
The Company processes personal data on one or more of the following lawful bases under UK GDPR:
- consent;
- legitimate interests;
- performance of a contract;
- compliance with legal obligations.
The Company’s legitimate interests include:
- operating and improving its business;
- responding to enquiries;
- maintaining website functionality and security;
- promoting services;
- conducting internal analytics;
- administering communications and business operations.
Where processing is based on consent, users may withdraw consent at any time.
6. THIRD-PARTY SERVICE PROVIDERS
The Company may share relevant information with third-party providers solely where reasonably necessary to facilitate requested consultancy or intermediary services.
Such third parties may include:
- hotels;
- accommodation providers;
- transportation providers;
- tour providers;
- travel suppliers;
- booking platforms;
- analytics providers;
- CRM providers;
- hosting providers.
Third-party providers may process information in accordance with their own privacy policies and terms.
7. INTERNATIONAL TRANSFERS
Personal data may be transferred outside the United Kingdom and European Economic Area where third-party providers, technology providers, or travel suppliers are located internationally.
Where international transfers occur, the Company implements appropriate safeguards in accordance with UK GDPR requirements.
8. COOKIES & ANALYTICS
The Website uses cookies, analytics tools, and similar technologies to:
- operate and maintain the Website;
- analyse traffic and user interactions;
- improve website functionality;
- support marketing activities;
- personalise user experience.
Non-essential cookies are activated only after obtaining user consent where required by law.
Further information is available in the Company’s Cookie Policy.
9. MARKETING COMMUNICATIONS
The Company may send newsletters, travel-related updates, offers, and promotional communications where permitted by applicable law or where valid consent has been obtained.
Users may unsubscribe from marketing communications at any time.
10. DATA RETENTION
Personal data is retained only for as long as reasonably necessary for the purposes described in this Policy, including legal, operational, regulatory, and record-keeping purposes.
11. DATA SECURITY
The Company implements reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, misuse, alteration, or destruction.
Access to personal data is restricted to authorised personnel and service providers with a legitimate business need to access such information.
12. DATA SUBJECT RIGHTS
Subject to applicable law, users may have the right to:
- access personal data;
- request correction of inaccurate information;
- request deletion of personal data;
- object to processing;
- request restriction of processing;
- request portability of personal data;
- withdraw consent;
- lodge a complaint with the Information Commissioner’s Office (“ICO”).
13. ICO
Users have the right to lodge a complaint with the Information Commissioner’s Office:
https://ico.org.uk
14. DISCLAIMER
The Company acts solely as an independent intermediary and consultancy service provider.
The Company does not itself own, operate, organise, provide, or control transportation services, accommodation services, tours, activities, or other third-party travel-related services.
Any travel-related information, recommendations, pricing, availability, schedules, itineraries, or third-party services are subject to change without notice and depend on third-party suppliers.
16. CONTACT DETAILS
contact@craftwander.com
WANDERCRAFT LTD
50 Princes Street, Ipswich, Suffolk, United Kingdom, IP1 1RJ
15. GOVERNING LAW
This Policy shall be governed by and construed in accordance with the laws of England and Wales.
