These Terms & Conditions (“Terms”) constitute a legally binding agreement governing access to and use of the website located at Craftwander (the “Website”), together with any consultancy, sourcing, coordination, informational, travel assistance, communication, support, or related services provided by WANDERCRAFT LTD (the “Company”, “we”, “our”, or “us”).
By accessing, browsing, using, communicating with, submitting enquiries through, or otherwise interacting with the Website or the Company’s services, any individual or entity (“Client”, “user”, or “you”) acknowledges and confirms that they have carefully read, understood, and agreed to be legally bound by these Terms in their entirety.
If you do not agree to these Terms, you must immediately discontinue use of the Website and refrain from accessing or using any services provided by the Company.
These Terms apply in addition to any separate written agreement, proposal, invoice, quotation, engagement letter, or service agreement entered into between the Company and the Client.
1. COMPANY STATUS, BUSINESS MODEL, AND NATURE OF SERVICES
1.1
The Company operates as an independent travel consultancy, sourcing, coordination, and travel support business providing informational, administrative, and travel-related assistance services to Clients.
1.2
The Company provides consultancy and support services relating to travel opportunities, accommodation arrangements, transportation options, tourism-related activities, travel coordination, travel planning assistance, supplier sourcing, and related informational services.
1.3
The Company’s activities may include, without limitation:
- identifying and researching travel-related opportunities;
- sourcing accommodation providers and travel-related suppliers;
- identifying transportation providers and available travel options;
- assisting with travel-related planning and coordination;
- facilitating communications between Clients and third-party suppliers;
- providing destination-related information and travel guidance;
- assisting Clients with enquiries relating to travel arrangements;
- coordinating informational exchanges between Clients and independent suppliers;
- assisting with travel-related administrative matters;
- providing general travel support and consultancy services.
1.4
Unless expressly agreed otherwise in writing, the Company does not itself:
- own, manage, operate, or control hotels, accommodation facilities, transportation providers, airlines, tours, or tourism facilities;
- organise or operate package holidays or package travel arrangements;
- act as a tour operator, airline, carrier, accommodation provider, or transportation operator;
- provide accommodation, transportation, or tourism services directly;
- control third-party travel inventory or supplier availability;
- guarantee the performance of third-party services;
- act as principal in relation to travel services supplied by independent providers.
1.5
Certain travel-related services, including accommodation, transportation, tours, activities, excursions, reservations, or other travel arrangements, may be provided by independent third-party suppliers operating under their own terms, conditions, operational procedures, cancellation policies, refund policies, and legal obligations.
1.6
Where applicable, contractual relationships relating to accommodation, transportation, tourism services, or other travel-related services may arise directly between the Client and the relevant third-party provider.
1.7
Nothing contained within these Terms shall be interpreted as creating a partnership, joint venture, agency relationship, employment relationship, fiduciary relationship, or franchising arrangement between the Company and any third-party supplier.
1.8
The Company acts solely as an independent consultancy and support service provider and shall not be construed as a package holiday organiser or principal supplier unless expressly stated otherwise in a separate written agreement.
2. THIRD-PARTY PROVIDERS
2.1
The Company may assist Clients in identifying, sourcing, coordinating with, or accessing independent third-party providers including, without limitation:
- hotels;
- accommodation providers;
- transportation providers;
- airlines;
- travel platforms;
- tourism service providers;
- tour operators;
- excursion providers;
- guides;
- local activity providers;
- booking platforms;
- related travel suppliers.
2.2
All third-party providers operate independently from the Company and may impose their own:
- contractual terms and conditions;
- operational procedures;
- pricing structures;
- cancellation policies;
- refund policies;
- payment requirements;
- liability limitations;
- privacy policies;
- booking conditions;
- travel requirements.
2.3
The Company does not own, control, supervise, manage, or direct the operations of third-party providers and therefore cannot guarantee or accept responsibility for:
- supplier availability;
- booking acceptance;
- reservation accuracy;
- pricing fluctuations;
- operational disruptions;
- cancellations;
- overbookings;
- delays;
- transportation interruptions;
- accommodation standards;
- health or safety standards;
- service quality;
- supplier insolvency;
- supplier representations;
- force majeure disruptions affecting suppliers;
- failures or omissions of independent providers.
2.4
Third-party providers remain independently and solely responsible for the provision, delivery, operation, and performance of their respective services.
2.5
Clients acknowledge and agree that any reliance placed upon third-party services shall be undertaken at the Client’s own discretion and risk.
3. WEBSITE INFORMATION AND CONTENT DISCLAIMER
3.1
Information made available on the Website is provided solely for general informational and illustrative purposes.
3.2
Although the Company endeavours to maintain accurate and up-to-date information, the Company does not warrant, guarantee, or represent that any information displayed on the Website, including:
- pricing;
- availability;
- itineraries;
- schedules;
- descriptions;
- photographs;
- destination information;
- supplier information;
- travel-related content;
- recommendations;
- travel guidance;
- marketing materials;
is accurate, complete, current, reliable, continuously available, or error-free.
3.3
Travel-related information may change without prior notice due to circumstances outside the Company’s reasonable control, including:
- actions of third-party suppliers;
- governmental restrictions;
- border control measures;
- transportation issues;
- weather conditions;
- market conditions;
- political developments;
- public health events;
- operational disruptions.
3.4
The Company shall not be liable for any reliance placed upon information published on the Website.
4. CLIENT RESPONSIBILITIES
4.1
Clients remain solely responsible for:
- reviewing and accepting third-party supplier terms and conditions;
- verifying the suitability of travel arrangements;
- independently assessing travel-related risks;
- ensuring the accuracy of information supplied to providers;
- obtaining valid passports, visas, insurance policies, vaccinations, permits, and required travel documentation;
- complying with immigration, customs, health, transportation, and entry requirements;
- verifying governmental travel advisories;
- maintaining adequate insurance coverage.
4.2
Clients acknowledge that travel activities may inherently involve risks including, without limitation:
- delays;
- cancellations;
- transportation failures;
- illness;
- injury;
- theft;
- political instability;
- adverse weather conditions;
- force majeure events;
- governmental restrictions;
- supplier insolvency;
- public health emergencies.
4.3
Clients assume full responsibility for evaluating and accepting such risks associated with travel activities and third-party services.
5. FEES, PRICING, AND PAYMENTS
5.1
The Company may charge consultancy fees, sourcing fees, coordination fees, support service fees, administrative fees, planning fees, or other service-related charges.
5.2
Unless expressly stated otherwise in writing, fees charged by the Company are separate from any amounts payable to third-party providers.
5.3
Third-party suppliers may independently determine and modify:
- pricing;
- deposits;
- taxes;
- cancellation charges;
- administrative fees;
- payment deadlines;
- refund eligibility;
- booking conditions.
5.4
Fees paid to the Company for consultancy, sourcing, planning, support, coordination, or related services may be non-refundable unless expressly agreed otherwise in writing.
5.5
The Company reserves the right to amend pricing structures, service fees, or payment procedures at any time without prior notice.
5.6
Failure to make required payments within applicable timeframes may result in suspension, cancellation, or discontinuation of services.
6. BOOKINGS, RESERVATIONS, AND CONFIRMATIONS
6.1
No reservation, booking, accommodation arrangement, transportation service, travel activity, or related service shall be deemed confirmed unless expressly confirmed by the relevant third-party supplier.
6.2
The Company cannot and does not guarantee:
- supplier availability;
- reservation acceptance;
- uninterrupted travel experiences;
- pricing stability;
- travel outcomes;
- supplier performance;
- reservation retention.
6.3
While the Company may assist Clients with coordination and communications relating to travel arrangements, the Company shall not be responsible for:
- booking failures;
- reservation inaccuracies;
- supplier cancellations;
- overbookings;
- operational disruptions;
- transportation delays;
- accommodation issues;
- scheduling conflicts;
- failures by third-party suppliers.
7. CANCELLATIONS, CHANGES, AND REFUNDS
7.1
Cancellation rights and refund eligibility relating to third-party travel services shall be governed exclusively by the applicable supplier’s policies and contractual terms.
7.2
The Company does not guarantee refunds, reimbursements, credits, compensation, or replacement services relating to third-party travel arrangements.
7.3
Clients acknowledge that cancellation policies imposed by suppliers may include:
- non-refundable charges;
- administrative fees;
- penalties;
- restrictions;
- partial refund limitations.
7.4
The Company may charge administrative or consultancy fees relating to cancellation assistance, modification requests, or additional coordination services.
8. DISCLAIMER OF WARRANTIES
8.1
To the fullest extent permitted by applicable law, the Website and the Company’s services are provided on an “as is” and “as available” basis.
8.2
The Company expressly disclaims all warranties, representations, guarantees, and conditions, whether express, implied, statutory, or otherwise, including, without limitation, warranties relating to:
- merchantability;
- fitness for a particular purpose;
- uninterrupted availability;
- accuracy of information;
- compatibility;
- suitability of third-party services;
- commercial outcomes;
- travel outcomes;
- uninterrupted Website functionality.
9. LIMITATION OF LIABILITY
9.1
To the fullest extent permitted by law, the Company shall not be liable for any:
- indirect losses;
- consequential losses;
- incidental losses;
- loss of profits;
- loss of opportunity;
- reputational damage;
- travel disruptions;
- cancellations;
- transportation failures;
- accommodation issues;
- supplier insolvency;
- acts or omissions of third-party providers;
- force majeure events;
- governmental restrictions;
- border closures;
- public health events.
9.2
The Company’s aggregate liability arising in connection with the Website or the Company’s services shall not exceed the total amount of fees actually paid directly to the Company during the six (6) months preceding the event giving rise to the claim.
9.3
Nothing contained within these Terms shall exclude or limit liability where such limitation or exclusion is prohibited under applicable law.
10. INDEMNITY
Clients agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, contractors, affiliates, representatives, and agents from and against any claims, proceedings, liabilities, damages, losses, penalties, costs, or expenses arising out of or relating to:
- breach of these Terms;
- misuse of the Website;
- disputes with third-party suppliers;
- violation of applicable laws;
- negligent conduct;
- unlawful conduct;
- inaccurate information supplied by the Client.
11. INTELLECTUAL PROPERTY
11.1
All Website content, branding, materials, graphics, text, layouts, designs, logos, databases, and intellectual property rights are owned by or licensed to the Company.
11.2
No content from the Website may be copied, reproduced, distributed, modified, transmitted, displayed, published, or otherwise used without the Company’s prior written consent.
12. PROHIBITED USE
12.1
Users shall not:
- misuse the Website;
- attempt unauthorised access;
- interfere with Website operations;
- distribute malicious software;
- use the Website unlawfully;
- infringe intellectual property rights;
- submit false or misleading information;
- engage in fraudulent activity.
13. FORCE MAJEURE
The Company shall not be liable for any delay, interruption, failure, or inability to perform arising from circumstances beyond its reasonable control, including:
- natural disasters;
- pandemics;
- governmental actions;
- transportation disruptions;
- strikes;
- cyber incidents;
- telecommunications failures;
- political unrest;
- war;
- terrorism;
- public health emergencies;
- force majeure events.
14. PRIVACY AND COOKIES
Use of the Website is additionally governed by the Company’s Privacy Policy and Cookie Policy.
15. MODIFICATIONS
The Company reserves the right at any time to:
- modify Website content;
- amend these Terms;
- suspend or discontinue services;
- update operational procedures;
- modify pricing structures.
Any updated version of these Terms shall become effective immediately upon publication on the Website unless otherwise stated.
16. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
17. NO WAIVER
Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of any rights, remedies, or enforcement powers.
18. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
19. JURISDICTION
The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, proceeding, or matter arising out of or relating to the Website, the Company’s services, or these Terms.
20. CONTACT DETAILS
contact@craftwander.com
WANDERCRAFT LTD
50 Princes Street, Ipswich, Suffolk, United Kingdom, IP1 1RJ
